1. What is Tingo?
Tingo
is the only site that automatically rebooks you at the lower rate if your hotel
drops its price—and then automatically refunds the difference to your credit
card. All without you lifting a finger!
2. How can I make a hotel reservation on Tingo?
It's easy! You can book a Tingo hotel reservation online or by telephone.
To book online, just select your destination, then add additional details like dates, number of guests, and star ratings to narrow your search.
You can also make a reservation with a Tingo Traveler Support Specialist by calling 888-897-0887. Our very friendly team will be happy to help find the best hotel for you.
3. I’m having trouble booking online. What do I do?
We’re happy to help over the phone! Please call a Tingo Traveler Support Specialist at 888-897-0887 so we can assist with booking your reservation.
4. Why do hotel prices change/drop?
Hotels
actually change their prices all the time. They may drop them to encourage
last-minute travel or they may increase them during popular travel times. So
how can you know when to book?
Simple!
Just book on Tingo—we take the gamble out of booking. If you book a Money Back
room and the total price of your reservation drops after you book, you get
Money Back. If prices go up after you book, you’ve already locked in a lower
rate. So there's no need to try to "time" your booking anymore! Book
your trip at any time and rest easy knowing you’re getting a great price (and
we'll do all the work to keep it that way).
5. How do I find a hotel with particular amenities?
It's easy! Tingo offers multiple filters to help you find the hotels that are the best match for your stay. When in doubt, feel free to contact us directly at 888-897-0887.
6. How do I book a hotel room that meets my accessibility needs?
We'll provide accessibility information with each room available on Tingo, and you can easily filter by accessibility feature.
When completing your reservation, be sure to indicate your needs by clicking the "Special Requests and Accessibility Requests" link on the check-out page.
While we can’t guarantee that special requests will be honored, we will pass them along to the hotel with your reservation, and they’ll do their best to accommodate you. We very strongly suggest that you contact the hotel directly to ensure that they are able to meet your needs. You can reference your reservation with the hotel confirmation number in your order confirmation; please allow 24 hours for the hotel to receive your reservation information.
If the hotel is unable to accommodate you, please contact a Tingo Traveler Support Specialist so that we can help you with locating a room at a comparable hotel and at an equivalent rate that meets your needs. If applicable, you will be charged any difference in rates. If Tingo is unable to locate alternative accommodations that are acceptable to you, we will refund your original booking price.
7. What is my hotel’s smoking policy?
Smoking policies vary from hotel to hotel. We suggest reviewing the specific polices of the hotel or contacting them directly. Often, there are substantial penalties for smoking within a non-smoking hotel room.
8. Can I bring my pet to the hotel?
Some of the hotels featured on Tingo are pet-friendly. We’ll note any pet policies within the hotel details page, and you can also search for pet-friendly hotels by using the search filters. Please note that some hotels may charge a pet fee and the fee will be collected by the hotel directly.
9. What are the check-in and check-out times for my reservation?
Check-in and check-out times vary from hotel to hotel. We suggest reviewing the specific polices you received with your confirmation.
10. I’m searching for a specific hotel, and it’s not coming up in the search results. Why can't I find it?
A specific hotel might not show up in your search results for any of the following reasons:
- If you've selected specific dates for your stay and the hotel doesn't have rooms available on those dates, it won't display in the search results. If your dates are flexible, search again but leave the dates blank. From there, you can find available dates for that hotel.
- If the hotel doesn't correspond to the filters you've set for your search (such as “Pet Friendly”), it won't display in your search results.
- Your preferred hotel may not be available to book through Tingo.
You can also search for specific hotels by entering the name in the “Advanced Search” option on our home page, or the “Refine Search” box on the hotel results page.
11. Can I book more than one room at a time?
Absolutely. You can book up to eight rooms of the same type in a single transaction. If you’d like to book multiple room types (for example one double room and one suite), you’ll need to do so in separate transactions.
12. Can I indicate special room requests or preferences, such as connecting rooms, bed type, smoking type, or early check-in?
You can enter special requests such as connecting rooms, early check-in, or special arrangements into the "Special Requests and Accessibility Requests" field on the check-out page, or, if you book by phone, tell your Tingo Traveler Support Specialist. While we can’t guarantee that special requests will be honored, we will pass them along to the hotel with your reservation, and they’ll do their best to accommodate you. We strongly suggest you contact the hotel to confirm your requests. You can reference your reservation with the hotel confirmation number in your order confirmation; please allow 24 hours for the hotel to receive your reservation information.
13. How many guests can I have in one room?
Each hotel (and each room type) will have different policies about the number of guests and fees that might be associated with them. When you search for and book a room, the rate quoted is specific to the room type and number of guests that you’ve entered. Bringing along a guest who is not on the reservation could result in extra fees at the hotel, or the hotel may not be able to accommodate any guests not specified in your reservation.
14. Can I make a reservation for someone else?
Sure! If you’re booking online, you can enter the name of the guest as well as his or her telephone number on the guest information page. The Tingo confirmation email, and all subsequent Money Back refund confirmations, will be sent to the email that you specify in the “Guest Information” field when you make your reservation.
15. Can I book group or event travel?
While you can book multiple rooms with Tingo, we do not currently support group or event travel.
16. Do you offer discounts with AAA or other similar providers?
Unfortunately, in our current agreement with our hotel providers, we are unable offer any additional discounts or promotions from third parties.
17. Does Tingo offer military discounts or bereavement rates?
Unfortunately, the relationship we have with our hotel providers prevents us from being able to offer additionally discounted rates in instances of bereavement or for reasons of age, disability, military service, or clergy membership.
18. Do bookings on Tingo earn points through hotel rewards programs?
Some do and some don't—It's up to the hotel to decide whether or not loyalty points are awarded when travelers book through a third-party site. The best thing to do is contact the customer service for that hotel's loyalty program to find out their policy.
19. Do I have to create a Tingo account to make a reservation?
We strongly encourage you to create a Tingo account so that you can access your reservation history quickly and easily from that account. This also lets you keep track of multiple trips and past Money Back savings. You can also make a Tingo reservation as a guest. (You’ll be asked to enter your email address and phone number when you’re completing your reservation so that we can send your confirmation and Money Back information.) If you make your reservation as a guest and create an account later, you won't be able to see that first trip in your account.
20. Can I add a reservation that I booked as a guest to my Tingo account?
Unfortunately, any reservations that were made when you weren’t logged in to your account can't be added to your account’s reservation history. We recommend you create an account with Tingo for your first booking and use that account thereafter.
21. How can I be sure my reservation is confirmed?
You'll receive an email confirmation from Tingo shortly after you've completed your reservation. If you’ve booked a Money Back room, your hotel confirmation number will change each time the total price of your reservation drops: With each Money Back refund, you’ll receive an email to alert you to your savings and your new hotel confirmation number for your reservation. You may be rebooked several times prior to check-in to save even more money, so keep an eye on your email!
The hotel will recognize your hotel confirmation number if you need to contact them directly; however, it’s best to wait at least 24 hours after you’ve received your confirmation email to be sure that your reservation is in their system. Be sure to provide them with your most current confirmation number. If you provide the hotel with an old confirmation number and your price has since dropped, they may show that reservation as cancelled. Don’t worry—you can get your most current confirmation number at any time by accessing your Tingo account (if you've created one) or by calling Tingo Traveler Support at 888-897-0887.
22. I didn’t receive my confirmation email – should I be worried?
You should check your spam or junk mail folder if you don’t receive your confirmation email from Tingo within 15 minutes of booking. To be sure that you receive all Tingo emails regarding your reservation, please add reservations@tingo.com to your contacts or safe-senders list.
You can also get your most current confirmation number at any time by accessing your Tingo account (if you've created one) or by calling Tingo Traveler Support at 888-897-0887.
23. Do I need to bring anything to the hotel to check in?
Most hotels require photo identification and an additional credit card number (for incidentals). If you need to contact the hotel about your reservation, be sure to use the most current hotel confirmation number. (If your hotel confirmation number has changed due to a Money Back refund, old confirmation numbers may register as cancelled. You can get your most current confirmation number at anytime by accessing your Tingo account or by calling Tingo Traveler Support at 888-897-0887.)
1. What does "Money Back" mean?
You're going to love this. When you book a room that's designated as a Money Back room (look for the icon!), we'll regularly (some might even say "obsessively") check prices at that hotel for the exact hotel, room type, and dates you book—and if we find that the total price of your reservation has dropped, we’ll automatically rebook you for free at the lower price! Plus, we'll keep scanning for lower prices until just before your stay to make sure you always pay the lowest price we can get you. Once you've completed your trip, we’ll refund all the savings to your credit card within a few days of check-out. There are no forms to submit, no one else has to book the same itinerary, and there's no work to be done after you make your reservation—just sit back and let the savings roll in!
Money Back rooms are noted on the site with the Money Back symbol—so keep your eyes peeled.
2. How does Money Back work?
If you book a
Money Back room (look for the Money Back icon!), we'll regularly check prices
on our site for the exact hotel, room type and dates you booked—and if we
find that the total price of your reservation has dropped, we’ll automatically
rebook you for free at the lower price! Plus, we'll keep scanning for
lower prices until just before your stay, to make sure you always pay the lowest
price we can get you. Once you’ve completed your trip, we’ll refund all
the savings to your credit card
within a few days after you check out.
There are no forms to submit and no work to be done after your
reservation is completed – just sit back and let the savings roll in! Here are
the exact specifications:
a. To be eligible for a Money Back refund, we must find the exact booking
that you made originally – the same hotel, dates, room types, and
inclusions. If the offer is not exactly the same, we will not rebook at a
lower rate. However, we're always searching for you—you don't have to wait for
someone else to book the same itinerary.
b. We
will only rebook when the total price of your reservation is less than
what you've paid previously. For example, if the rate for one
night of a three-night reservation drops, but the total price of the
reservation remains the same or goes up, we will not process a Money Back
refund for the one room night.
c. When we find a lower rate for the exact same reservation, we
book the new room and rate for you, and cancel your previous reservation.
This may happen several times in order to save you the most money! We
will always confirm your new reservation before cancelling your old one.
For each rebooked reservation, you will receive an email alerting you to your
Money Back savings, as well as a new hotel confirmation number.
d. You will only be charged once for your reservation—we will not
charge your credit card each time we rebook you for your Money Back
savings.
e. You will be refunded for your accumulated Money Back savings in
one transaction once your stay is complete. It will be refunded to the credit
card that you used to purchase your reservation and you should see the refund
appear on your credit card statement within a few days after you check
out!
3. Are there any costs associated with Money Back refunds?
None at
all. We’ll only rebook when we are sure that you won’t incur any
additional costs. (And, of course, we don't charge to rebook you.) Your total
Money Back refund will appear on the credit card you used to book your
reservation within a few days after you check out.
4. When will I receive my Money Back refund?
We will process your Money Back refund after your hotel stay has been completed. You should see the refund appear on your credit card statement within a few days after you check out. The refund on your statement will appear as "Tingo".
5. What's my Money Back Level?
Your Money Back
Level is the amount of savings for which you'd like to be rebooked, get an
email and have that savings added to your Money Back Total. A little confused?
Read on: For example, let's say your Money Back Level is set at $10. If the
total price of your reservation drops by $10 or more, Tingo will automatically
rebook your room (for free) at the lower rate. We'll send you an email to tell
you how much you're getting back and to give you your new confirmation number.
If it drops by anything less than $10, we'll wait until the total savings is at
least $10 to rebook you and send you an email.
Your Money Back
Level is defaulted to $1. This gives you the opportunity to get the
maximum amount back. Creating an account lets you change your Money Back Level
for future trips. You can create an account here. (Please note that previous reservations made as a guest
won't be reflected in your new account.)
If you already
have an account, you can change your desired Money Back Level on your account page.
6. How can I change my Money Back Level?
Your Money Back
Level is defaulted to $1. This gives you the opportunity to get the
maximum amount back. Creating an account lets you change your Money Back Level
for future trips. You can create an account here. (Please note that previous reservations made as a guest
won't be reflected in your new account.)
If you already
have an account, you can change your desired Money Back Level on your account page.
7. Why aren't all rooms Money Back rooms?
Due to hotel policy restrictions like non-refundable room rates, some rooms on Tingo are not eligible for Money Back refunds. To ensure that you book a Money Back room, look for listings with the Money Back icon. When you search for hotels, you can filter your search to see only Money Back rooms by clicking the checkbox near the hotel search results. If the hotel you are searching does not have a Money Back icon, check out the list of comparable hotels that can get you Money Back.
8. Can I get my Money Back refund in cash or future credit?
No, we’re only
able to grant your Money Back refund to the credit card used to book your hotel
reservation on Tingo. You'll receive your refund automatically within a few
days after you check out.
9. I'm getting too many Money Back emails—how can I change this?
The number of
Money Back emails you get is based on your Money Back Level. Your Money Back
Level is the amount of savings for which you'd like to be rebooked, get an
email and have that savings added to your Money Back Total. A little confused?
Read on: For example, let's say your Money Back Level is set at $10. If the
total price of your reservation drops by $10 or more, Tingo will automatically
rebook your room (for free) at the lower rate. We'll send you an email to tell
you how much you're getting back and to give you your new confirmation number.
If it drops by anything less than $10, we'll wait until the total savings is at
least $10 to rebook you and send you an email.
Your Money Back
Level is defaulted to $1. This gives you the opportunity to get the
maximum amount back—but also explains why you're getting more Money Back emails
than you'd like. Creating an account lets you change your Money Back Level for
future trips. You can create an account here. (Please note that previous reservations made as a guest
won't be reflected in your new account.)
If you already
have an account, you can change your desired Money Back Level on your account page.
1. How can I get a receipt for my hotel reservation?
You’ll receive a confirmation email after you book, that will have your payment details. You can also retrieve and print this information at any time by visiting the Trip Lookup page or the Your Account page and viewing your reservation history. When you click on a specific reservation, you will be able to view your payment details.
2. Is my credit card information secure?
At Tingo, we take your security
very, very seriously. Your payments are processed by a secure online processor.
You'll know that your transaction is encrypted and secure when the URL of the
page you're on starts with https:// and a little "lock" symbol is in
your browser's address bar or frame. The Secure Sockets Layer (SSL) and Private
Communications Technology standards we use for this are supported by Microsoft
Internet Explorer 6.0 or later and other popular browsers including Firefox,
Safari and Chrome. Your personal information— including your password, address,
credit card number—are encoded by SSL so that only you and Tingo can access
them. Please rest assured that we're absolutely committed to keeping your
information safe.
3. What credit and debit cards do you accept?
We accept MasterCard, Visa, American Express, and Discover.
4. When will my credit card be charged for my trip?
You will be charged in full at the time of booking, and the charges will appear on your credit card statement as "Tingo."
5. Will my credit card be charged if I forget to cancel and don't stay in the room I reserved?
If you do not cancel your reservation within the specified cancellation period for the particular hotel that you booked, you will still be subject to the change and cancellation fees that some hotels impose and require us to pass on. Cancellation policies vary by hotel, so please check your confirmation email carefully for details related to cancelling or changing your reservation.
6. What is the currency of the hotels on Tingo?
All rates on Tingo are based in US dollars.
7. What if my payment is unsuccessful when I try to book my reservation?
There are many reasons why a transaction can't be processed successfully. We suggest that you contact your credit card company immediately to confirm that there are no issues.
If, after talking with your credit card company, the problem still persists, please contact Tingo Traveler Support directly at 888-897-0887.
1. What is your cancellation policy?
Tingo
doesn't charge a cancellation fee; however, the hotel’s cancellation policy and
any cancellation penalties charged by the hotel will apply. You will have agreed to the hotel’s cancellation policy at the time of booking, and any penalties will be made clear to you upon cancelling your reservation online. Please note that cancellation penalties are put in place by each hotel, and therefore Tingo is unable to waive them. You'll be asked to acknowledge and agree to any penalties before proceeding with your cancellation. Any applicable refunds for your cancellation will appear on your booking credit card approximately 7 to 10 days after your cancellation has been processed.
2. How can I cancel my Tingo reservation?
The easiest way to cancel an existing reservation is to go to the Trip Lookup page or the Your Account page (if you have a Tingo account) and view your reservation history.
Find the reservation you'd like to cancel and click the "Cancel Reservation" option. You'll be prompted to confirm that you want to cancel, just to prevent any unintended cancellations. Confirm it, and you're cancelled. Alternately, you can cancel by calling one of our Tingo Traveler Support Specialists at 888-897-0887.
Tingo doesn't charge a cancellation fee; however, the hotel’s cancellation policy and any cancellation penalties charged by the hotel will apply. You will have agreed to the hotel’s cancellation policy at the time of booking, and any penalties will be made clear to you upon cancelling your reservation online. Please note that cancellation penalties are put in place by each hotel, and therefore Tingo is unable to waive them. You'll be asked to acknowledge and agree to any penalties before proceeding with your cancellation. You'll see any applicable refunds for your cancellation on your booking credit card approximately 7 to 10 days after your cancellation has been processed.
3. How do I modify my hotel reservation?
You're welcome to call a Tingo Traveler Support Specialist at 888-897-0887. Please note that date changes, room-type changes, or any changes such as adding guests above the number of guests included in the rate will require that your reservation be cancelled and rebooked at the current rates, pending availability.
1. Why should I create a Tingo account?
We strongly encourage you to create a Tingo account so you can access your reservation history quickly and easily from that account. This also lets you keep track of multiple trips and past Money Back savings. If you make your reservation as a guest and create an account later, you won't be able to see that first trip in your account.
2. I’ve forgotten my password. How can I get access to my account?
Just use the “Forgot Password” link within the Your Account section—we'll send you an email so you can reset it.
3. How do I change my email preferences or personal info?
If you've created an account, all you need to do is log in to your account and all of your settings are right there to be changed.
4. Can I access Tingo via mobile or iPad?
You can absolutely access it via mobile or iPad, and we've got great news: Now we've even got a mobile site just for your iPhone or Android smartphone. It's easier and faster than ever to access your reservation or find a hotel on the go.
5. Why should I use Facebook to create my account?
Using Facebook to create your account gives you a one-click, easy way to sign in and it allows us to get you information about price changes as fast as we can. Plus, as we create more and more applications, you'll have instant access to them!
6. I've already created an account on Tingo. Can I link my Facebook account to my existing account?
Unfortunately, you can't. However, you can still connect to Facebook to follow hotel prices and post on your friends' walls.
7. How can I disconnect my Facebook account from Tingo?
If you want to permanently disconnect your Tingo and Facebook accounts, go to Facebook, and click the down arrow in the upper right corner to access to your Facebook Account settings. From the menu on the left, select "Apps". Look for Tingo in the list of Apps that you’ve allowed— click the “X” on the right side, and then click “Remove.”
Please note that if you disconnect your Tingo account from Facebook, you will no longer have access to that account information. You will still be able to look up individual reservations with your email address and confirmation number using our “Trip Lookup” feature.
1. How can I contact Tingo?
You can contact Tingo Traveler Support seven days a week from 8am – midnight, Eastern Time. Our Tingo Traveler Support Specialists are happy to assist with making your hotel reservation or answering any questions you might have. You can email us here, or call us at 888-897-0887.
1. What is the Price Match Guarantee?
After you book your hotel on Tingo, if you find a lower publicly available rate online for the same dates, hotel, and room category at any time up until hotel's cancellation window, we will be happy to match the price and refund you the difference! Please contact the Tingo Traveler Support Team to find out how to submit the information for your refund.
2. How does Tingo guarantee that I get the best price?
Since we're part of the Expedia Affiliate Network, we have the same rates as other large online travel agencies. Hotels are actually not allowed to offer rates to the general public that are lower than those rates. However, hotels also change their rates all the time. So, we protect you for that, too: If you book a specially marked room, we watch the rate after you book and, if it drops, we refund the difference back to your credit card—automatically.
